I was given the front desk manager’s name and phone number, Terri Tecumseh. He didn't follow through and I never heard from him again. A new assistant front desk manager, Alex, came on board and he actually cared about this being a problem, and told me he would get back to me with exactly what was going on. My thoughts are there shouldn’t be any glass in any pool area, no matter what. Then, I spoke with the acting front desk assistant manager on duty, who didn’t seem to really care much either, but now the reason of the closure was there was glass in the pool, and the employees weren’t allowed to deal with it, as that was the pool company’s job, who were closed on Sunday. I was then directed to the valet parking supervisor for some unknown reason. The front desk clerk told me the pool was closed, and appeared not to care beyond that. We only stayed at the resort for the pool facilities, so the trip was a waste of time. There was a windstorm early Sunday morning and management closed the pool area completely. The family came in from Scotland and we decided to meet in Winterhaven at Quechan, since we had good experiences on our previous stays, and my cousins love the river feature at the resort. I didn’t want to be histrionic, but Quechan could have done better. I had to think through this review for a few days before writing it. I know better than to stay in a hotel that is not top rated but the location is what makes this place. What is there does not look like the pictures. We were lucky there was not many people in the hotel.

The noise level was mixed, the doors slammed and talking sounded like its was in the rooms. They took a stack of towels and put the on the toilet and left. It was clear they were not about to service the room so we asked for towels. The room had not been serviced and the maid asked us if we wanted anything. I gave a rating of a 2 because we left the room about 9 am and returned about 2 tired and wanting to lay down.

The kitchen ignored the instructions and the meal had to be made again. We ate one meal in the cafe and the waitress was very careful to insure the ticket reflected my food requirements. The smoke flows into the restaurants, around the check in and down the halls into the elevators and rooms. The casino is small so there is no no smoking section. When I walked in the door I was knocked over by the cigarette smoke. Not here, customers are not allowed to touch a cart only bell man. We normally grab a cart put the little bags on it and check in. The first experience was negative, we travel with small bags as they are easy to handle.

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